It’s 2020. ‘Nuff said.
However, let’s chat about the awesome things happening in 2020. And that’s why we are happy to share an easy, fast way to a free Thanksgiving dinner and also one that will be easier to prepare on Turkey Day!
And…if you already have your meal planned, do this to get a free Thanksgiving dinner that you can donate to someone in need!
In fact, there’s no strings attached, there’s nothing fishy or funny, it’s just using a simple, proven, effective and easy grocery shopping app.
That app is called Ibotta.
Have you heard of Ibotta?!? It’s really one of those easy peasy, no ifs, ands or buts (well, slightly I will get into that), kind of way to shop.
Essentially, it makes the life of the ‘ol time extreme couponer 10 times easier! I was one of those for a long time. I pretty much stopped clipping coupons in 2015 and I just use Ibotta and the Smiths (Kroger) store app. I will sometimes have a paper coupon, but really, I have been paperless couponer for 5 years, which has saved me loads of time (time is money…right!?!) and headache.
Ibotta is so amazing for our family that it fits into my “ways I make thousands of dollars of extra income as a stay at home mom” type of amazing.
So one with the turkey show…it’s time for FREE FOOD EASILY!
Ibotta is offering a 100% rebate on a complete Thanksgiving Dinner when you shop using their app.
The app is 100% free to use.
Here’s how it works:
- Download the Ibotta app HERE – use referral code “abqiri” for the FREE Thanksgiving Dinner.
- Once downloaded, activate your app and then find the promotional banner at the top for the FREE Thanksgiving dinner. Click on it.
- You will notice that his FREE Thanksgiving Dinner is ONLY applicable at Walmart. Once you click on it, you will see a list of foods that you NEED to select BEFORE checking out.
- So just click on each of those 9 items:
- Once you have checked all of the offers, then hunt for these items around Walmart and add them to your literal cart.
- It is VERY important that you read the details and fine print to get the EXACT items. Some are “any variety” and some are “exact.” So compare what you read to what you purchase.
- Here’s why… (this is where the no if’s, ands and buts…sort of applies). I have used Ibotta for years. And I try to pay attention, but I still get some of the wrong items. And this shopping trip was not an exception for me. I tried to buy the EXACT items. I was paying attention for the most part. But I messed up on two items and did not get my rebate. So PAY BETTER ATTENTION THAN ME!
- While at the store, checkout like normal and pay like normal and BE SURE TO GET A PAPER RECEIPT!
Here’s where you get the full, easy rebate!
- When you get home, pull out that receipt. Open your Ibotta app and click on “redeem offers.”
- Then you will select the store (Walmart).
- You will use the camera on your phone to scan the barcode on the bottom of your receipt.
- Then the eligible products on your receipt will pop up to show available for redeeming.
- Then you just hit the “collect” button and you are DONE!
Ok, so here’s where I made a mistake…there were 9 items to get a full thanksgiving dinner. Well, my qualified purchases only show 7 of those items. Some of the items on the list are “any variety” and some are the exact match. I thought I was paying better attention. But I assumed the Great Value green beans can be any variety – so I only paid attention to size, not variety. I was wrong. It was the EXACT one. Same on the 2-liter Coke. It had to be Coke ONLY not any 2-liter Coke product ( got diet Coke…whoops).
So I should have had an additional $0.94 and $1.74 for the beans and coke, but I bought the wrong ones. So although a little under $3 less of an expected rebate, I still got $17.78 for everything else! And that little turkey breast roast is perfect for a small family.
We are donating our meal to a family in need in our area.
How do I get paid from Ibotta?
Ok, so you went through the steps above, but as you will notice, your money hangs out in the Ibotta app until you “cash out.” You can connect your bank account for direct deposit, or you can do what we do, which is connect your PayPal account. Once you do that, you can cash out at any time.
Why are they giving a FREE Thanksgiving Dinner?
Well, Ibotta is a marketing platform for food brands.
Instead of investing in commercials and print ads, these brands find that connecting with customers directly by spending their marketing dollars on giving you a rebate for trying their foods produces much greater marketing benefits and better use of their marketing budgets.
Most of the rebates on there, you just simply click to redeem, but some, you may have to watch a 10-15 second ad, or even view a picture ad. It’s becoming the most popular way for healthier brands, or new lines of food under well-known brands to get the word out about their new product/line.
So it’s really like a direct reward instead of mindlessly watching ads between shows.
I know it works because I have purchased items I wouldn’t have normally, but because I was getting a $2 rebate, I tried the product, loved it and now buy regularly, which probably would have taken a while with traditional marketing.
In this case, at the top of the Free Thanksgiving Dinner, it shows it is sponsored by Campbell’s and Coca-Cola collectively. As you can see, besides the butterball turkey, the rest of the items are Walmart brand, EXCEPT the cream of mushroom soup and the Coke – both the name brand of the sponsoring brand.
In any regard, EVERYONE should do this and if you already have your holiday meal planned – DONATE THE FOOD and then it’s just your time and bit of small effort to bless someone else when you too are on a budget! Don’t let a fooditunity pass by as someone can use it. 🙂
Here’s what happens when I use Ibotta normally!
I have used Ibotta for about 6 years. I LOVE it! Over 6 years, I have made thousands.
On the SAME DAY as this FREE Thanksgiving dinner shopping trip at Walmart, I did my large monthly shopping trip for our family of 8 at Smiths (Kroger) right before.
You can see a sweet picture of what a month’s worth of groceries for a family of 8 (with 3…almost 4 teens) looks like down below. Most of this food will be gone in 2 weeks, but the second trip of the month is much smaller. We usually have one giant trip and then a couple of smaller trips to fill in what is needed.
But for this giant trip…. I not only saved with the in-store sales and the coupons on the store app, but I also came home and scanned my receipt for the Ibotta rebates and got over $79.80 in rebates from this one trip.
You can see that I also got bonuses for how much I redeemed already this month, making my savings between the bonuses, Walmart’s Free Thanksgiving meal and my normal trip around $100 already.
Here’s what that trip looked like in the back of our vehicle! 🙂
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there
are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the
service needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a
company farms out its frontline operations to
contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support
and why it’s an essential cog in an organization. Like sales and marketing, customer service should already be in play
during a company’s first day, as they are the group that comes into direct contact
with clients.
The main goal of customer support is to keep customers happy by
attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional
sales. To do so, an outsourcing company must have its support team
available whenever the customer needs it. Outsourcing customer
support allows companies to maintain an around-the-clock
service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders
who are experts in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit
from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support
enjoy reduced payroll without sacrificing service quality.
Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead
turn to scaling the business. Overseeing the day-to-day operations
can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need
to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express
their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to
the top 10 most prominent ones in 2022. We’ll also
provide a brief description and highlight the main strong points of each outsourcing
company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support
to startup companies. Over the years, the company has grown big and is confident
enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting
companies in various support areas. This includes Omnichannel Customer
Support, Technical & IT Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US and European markets
with numerous awards and positive reviews from satisfied clients on Clutch and other
reputable platforms. Helpware’s people-focused
culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills
and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to
the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand
generation and customer engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services:
outsourcing, customer experience, service
to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania,
Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences
aren’t as pronounced as operations in Asia and South
America.
Companies that outsource customer service to Ascensos
value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key
asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel
solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to
some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and
multilingual support, software development, CX innovation, quality assurance
(QA), and infrastructure outsourcing. VXI employs more than 35,000
workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel
support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that
specialize in multi-continent support services. The company employs native English
contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process
outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom
also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone
and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s
voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer
into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or
social media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if
you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for
brands all over the world. This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service
to industries such as technology, media, communications, eCommerce, financial technology, travel,
hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that
offer top-tier customer support services in various
countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.”
In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company
that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences. In addition, the Arise Platform
helps companies lower expenses. As a result, Arise clients
report an average 25% reduction in contact center service total costs, which is why clients want to outsource
customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
This means stable employment for the company
and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused
on CX? Or, do you prefer having sales psychology-trained outbound callers who
can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones
away?
No one-size-fits-all solution exists when it comes to customer support
outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages,
try the best companies for customer service.
These largest outsourcing companies not only supply the
best talent, but also the best equipment and training to
prepare them.
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Top 10 Customer Support Outsourcing Companies
in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent
customer support outsourcing companies that fit every
requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough
to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like
sales and marketing, customer service should already be in play during a company’s first
day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a way to instill
loyalty and generate additional sales. To do so, an outsourcing company must have its support team available
whenever the customer needs it. Outsourcing customer support allows companies to
maintain an around-the-clock service team managed
by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many
startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
the business. Overseeing the day-to-day operations can already take much of
management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner
with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with
customer service, many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more
than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value
(CLV). This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a
great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the
top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of
each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of
providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various
support areas. This includes Omnichannel Customer Support, Technical
& IT Support, Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and
equipment to help its clients boost their productivity from
day one. Now it’s one of the top customer service companies in the US and European markets with numerous
awards and positive reviews from satisfied clients on Clutch and
other reputable platforms. Helpware’s people-focused culture seems very attractive
to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support
outsourcing contracts. Some global brands are happy to have their customer support outsourced
to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and
was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers
of demand generation and customer engagement services, with clients
included in the top 2000 companies worldwide. At the core
of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation,
and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to
change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer
experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey,
and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations
in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that
it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset
among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond
to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections,
and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents
speaking over 265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that
offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX
innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to
the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only
CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions
within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s
vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents
with experience in multiple industries. Skycom also offers a full range of services,
including business process outsourcing, telemarketing
and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail,
and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more
sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and lead the customer
into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400
workers stationed across four countries. It
handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for
brands all over the world. This is one of the Canadian top IT outsourcing
companies that provide IT services and multilingual
customer service to industries such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier
customer support services in various countries and more than 50
languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000
volunteers from its offices to complete various
service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support
outsourcing services across the USA. It employs more than 60,000
remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
others.
Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact
for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource
companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and
secure customer service solution that utilizes modern technology throughout the various stages,
try the best companies for customer service. These largest outsourcing companies
not only supply the best talent, but also the best equipment and training to prepare them.
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