Zaycon closing? Wow, I cannot even tell you how much I am shocked to write this post. I have talked about Zaycon so much in 7 years. I was one of Zaycon’s first customers and I have almost exclusively purchased all of my family’s meats from them in that time.
Zaycon closing it’s doors. Is Zaycon filing for bankruptcy? Will Zaycon refund customers? Will Zaycon open again?
All of these are questions I never thought I would have to address or say.
I am very sad and disappointed.
What Has Happened To Zaycon Fresh Foods?
Later in the afternoon of June 25th, 2018, the Zaycon website made a shocking announcement:
In case you can’t see or read the image, the ONLY thing on the Zaycon website are these words:
“It is with deep regret that we inform you that as of June 25th, we are suspending business operations.
Zaycon Fresh has put forth monumental efforts to endure recent challenges but conditions are such that this suspension is necessary.
Updates will be forthcoming as we are able to provide them. Thank You”
Yes, Zaycon closed it’s doors and closed them abruptly. In fact, just that morning, the employees were doing their jobs as normal, sending out marketing emails, delivering meats to local areas, and so on. The site was up and working and then in a split second it was gone and all that was there was the above announcement.
However, no one received an email, a text or anything else. This was the only notification and it was only found if you went to their website.
I am heartbroken and upset. I have a long history with Zaycon has a loyal customer and I have been telling all of you about it for years. It was one of the key ways we were able to keep our grocery budget low and eat higher quality. In case you are not familiar with Zaycon Fresh Foods, I encourage you to read this article.
It was a very popular company, a popular service and a popular product. To nearly everyone that was introduced to it, it made sense and they had a very loyal customer base. I am friends with the original owner/founder – Mike Conrad. In fact, he was one of the owner/partners and the name Zaycon comes from one founder’s name combined with the other founder’s name (zayCON = CONrad). That’s how they came up with the name.
Zaycon has blessed many people over the years with high quality meats – direct from farmer to customer. No middle man and thus fresh and far cheaper. It was a meat co-op that made sense in so many ways.
Zaycon was set-up and ran like a champ.
Until two years ago…..
Zaycon thought it was time to make some big growth. Thus they brought on a myriad of investors. They kept bringing on investors through different stages of the business until finally Mike Conrad was no longer an owner and had given up his part of the business and could no longer make decisions. Conrad still worked for Zaycon until June 25th, but he wasn’t part of the operations and decision making on the high level.
In that two year’s time, the group of investors drug Zaycon to the ground. They seemed to no longer maintain that same customer service and quality that Mike had worked so hard for.
The past year or so, Zaycon has had to move delivery dates over and over, when this rarely happened before. Sometimes it was due to truck maintenance and issues, other times it was a delay in production, sometimes it was weather, etc. But it really started becoming the norm and incredibly frustrating for all.
Another decision that had been made with the new operations team was to move all production to one company. This goes against the very basic concept of “not putting your eggs all in one basket.” These businessmen and women made that very fatal mistake and it was indeed fatal.
In May of 2018, just last month – this company that provided all of their meats (except their boneless, skinless chicken breast) completely dropped the ball. They were not able to meet production on pretty much every product that Zaycon offered. Zaycon was informed of this at the last minute. That meant that pretty much every customer’s order had to be delayed by weeks and in some cases, but two months. This meat production company ruined it all!
As a result, tens of thousands of customers sought refunds on their delayed orders (justifiably). Thus, Zaycon refunded millions and millions of dollars. They have spent the last month trying to recover and get business back going again. But they just couldn’t. They ran until the last possible second and then it crumbled.
In speaking with my friend Mike, he doesn’t know exactly what Zaycon’s future is. He’s not the one making decisions. But there are talks of them claiming Chapter 11 Bankruptcy (speculation until it is a fact) and restructuring/reorganizing.
It is hard for me to think that Zaycon could ever recover from this. It is so incredibly sad that a business that was nearly flawless in concept and in form for five years could completely fall apart in two years.
In speaking with my friend, I asked how a business with a solid foundation, super loyal customers and a great product/service could be so badly mishandled and fall so quickly – it’s really quite simple.
It all goes back to that VERY BASIC concept of NOT putting your eggs all in one basket. This is a life lesson for everyone in their own lives, in their own businesses, in their own investments, etc. This is a prime example and life lesson.
We too have put our eggs all in one basket before. It was a ruin to us in that area of our lives too. It’s rarely a good idea.
Here’s What You Need To Do:
I don’t know what Zaycon’s future is, but regardless, it’s a stained and tarnished one. We have talked about them so much that I am afraid that many of you have outstanding orders with them.
You need to go to your bank/credit/debit card companies and dispute the charges for fraudulent charges. I do not know if they will be able to or plan to automatically reimburse customers who have not received their orders. I do know that there is a hierarchy of debts when a company does a reorganizing bankruptcy, but I don’t know how that will play out or where customers will fall. I would assume customers would be near the top, but I don’t want any of you to take a risk on counting on that.
Please contact your bank/credit/debit card companies immediately and file that dispute. Please. I don’t know how long the process will take to get your money back, I do hope it is quick.
We are so very sorry for all of this and I am shaking my head as I am writing this. I am completely dumbfounded and blindsided. I still don’t understand how this new leadership could be so short-sighted? It was a basic business mistake that caused this company to crumble so fast and it makes me sick.
But you can guarantee that this will be the prime example of not putting your eggs in one basket scenario that I will use and will go down in my example history!
Let us know if you were able to get refunded or successfully dispute the charges.
(06/27/2018 at 5:40 pm) -This was a news article done by the local news is Spokane today: Customers left confused after closure of Spokane Valley-based meat delivery company
Please note, we will be making continual updates to this post as we know more. Again, I am friends with the original founder and will be asking more and more questions as the days and weeks go by and will add more to this as I know.