Wal-Mart Price Matching and Coupon Policy
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This information on price matching is directly from the Walmart website found HERE
Walmart Price matching
Our goal is always to be the low price leader in every community where we operate. Our customers trust us to have every day low prices … there’s no need for “special sales.”
Our unbeatable promise:
Store managers make the final decision in always taking care of our customers, but we do have guidelines for matching our competition.
- We do honor “Preferred Shopping Card” advertised prices. Must be like items, be advertised and require a competitor’s shopping card, for the discount to apply.
- We do not honor advertisements that require a purchase in order to receive the advertised price or free product.
- We do not honor “Buy One / Get One Free” advertisements.
- We do not honor double or triple coupons or percent off advertisements.
- We do not honor other retailers’ “Misprinted” advertised prices.
- We do not honor Internet Pricing.
- We do not honor competitor advertisements from outside of the store’s or Club’s local trade territory.
The information on coupon policy is directly from the Walmart website found HERE
Walmart Coupon Policy
Walmart accepts the following types of coupons (see guidelines below):
- Manufacturer coupons (Cents Off)
- Free merchandise (or manufacturer’s Buy-One-Get-One-Free) coupons
- Store coupons
- Pharmacy (Advertising and Promotional) coupons
- Internet coupons
- Soft drink container caps
The following are guidelines and limits:
- Walmart only accepts coupons for merchandise we sell and only when presented at the time of purchase.
- Coupons should have an expiration date and be presented within the valid dates. Walmart will not accept expired coupons.
- Internet coupons should be legible and say “Manufacturer Coupon.” There should be a valid remit address for the manufacturer and a scannable bar code.
- Only one coupon per item is permitted.
- Use of 40 or more coupons per transaction will require approval by Customer Service Manager.
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I don’t have any trouble with ad matching or couponing at Walmart. Then again… My husband use to be the Customer Service Manager (CSM) there and I always take him with me. Most of the cashiers know him and me by now and know that we know the rules better than they do. Plus, Walmart overall has a mindset where they are willing to lose a few dollars on an item because they believe that if they can get you into the store, you are going to buy other things at full price and you will be a repeat customer, which makes them money long term. Sorry the rest of you have trouble. Next time, call 1-800-WALMART and file a complaint. They actually take those seriously, believe it or not. I’ve seen them do crazy things to fix a minor problem the customer had.
All the coupon policies are ok, but some cashiers get mad when they have to match prices or redeem coupons, like if the money was taken out of they’re pay check, they need to fix that., the people that use wick are in fact taking it out of they’re pay check not me, I’m just using my brain to save some money and not asking for anything free, Walmart is a great store but not always as friendly as they advertise.
I agree about walmart’s rude employees. I had a cashier tell me that it might be better for me to go to meijers next time if I was going to price match so many items. This was at mason ohio. I had another one tell me that they don’t accept other store coupons
I was just in Walmart & ad matching & couponing & the cashier was great but the csm called over a manager. I had a coupon that valued more than the item & the manager threw a fit. He said he wasn’t gonna give me money back. I told him that I was still going to pay money bc not all my stuff was coupons & ad match & in there policy that I found. Then I asked to speak w the store manager. I worked at Walmart for two years so I do know the rules. Well he finally came back & told the cashier to do it. He told me he would do it this once but next time I have to pick either ad match or coupons… It doesn’t say anything about you can only do one!!! I think I’m going to the number u left.
Wal mart in Rockwall texas 75087, does not want to match FIESTA or other mexican supermarkets offers. Thay are claiming only big stores KROGER,Tom THumb.
The manager of the store is also saying stores need to be within 5 miles of walmart.
Is this true?
I decided to go to Walmart in Keller TX on Beach and Tarrant to buy Brawny paper towels last night. They had the same product on a in store sale at Kroger 10 for $10 at Heritage Trace. But I decided to be loyal to Walmart. Big Mistake !!!! Because Marcia would not honor any sale prices for any stores unadvertized in store sales. I offered to give her the phone number to Kroger, so she could verify it. But she refused. This is the second time this has happened to me at this Walmart.
The first time, I had to go round and round with Pauline the store manager and she finally agreed to honor the prices as she knew I was telling the truth about the sales at the competitors. I think, I will just go to Kroger and Albertson’s from now on and tell my family and friends to do the same. I had enough. Walmart is wasting my time and energy. Just think, if I would of went to Kroger for the Brawny paper towels I would not have been hassled and Kroger will double my .50 coupon and I would have gotten all of the paper towels FOR FREE. And the Kroger cashier would be happy to see me and then the bagger would offer to help me load my car. Kroger and Albertson’s still believe in customer service. Think about this….The Walmart giant will eventually put the customer friendly merchant’s out of business. Then we will all have to be at the mercy of Walmart’s price’s and thier poor customer service and the continued hassle of making a purchase that they will not match.
I HATE WALMART THEY TRY TO LIE ABOUT THERE COUPON POLICY AND THERE PRICE MATCH POLICYS LIKE TODAY I WENT AND THEY TRIED TO TELL ME I COULDNT GET THE 10 FOR 10 ITEMS WHEN IT SPECIFICALLY SAYS THEY DO IN THERE POLICY SO I AM PRINTING IT AND TAKING IT BACK TO THE STUPID STORE MANAGER WHO IS VERY RUDE N SNOBBY LIKE SHES A MILLIONARE
I went to walmart today to price match a few items from the Walgreens Ad but the CSM said they dont do after register rewards prices. Like if it says pay $2.99 get $2 register rewards = like paying .99 Cents=. A lady i know did this same transaction the day before and the cashier gave it to her. So is it policy not to honor after register rewards prices? Or is it totally up to the CSM and Cashier?
I went to walmart to price match and coupons. They wouldnt match quite a few of the things I was going to purchase. I was told that becasue the store was too far away. I looked for restrictions about mileage and couldnt find any. She wouldnt take one of my coupons because she said i had to buy two of the items and that was not the case.
she was also rude and keep rolling her eyes at the customer behind me. very bad experience for me. price match is not worth the hassle. i will just start going to the store that has the sale. that way i can also get double coupons on items purchased. They have lost a lot of my business now.
I have had some very bad experiences trying to price match at Walmart over the years. The most recent was this weekend when I tried to price match Mountain Dew that was less money at Menards. When I told her that I wanted to price match and the price it was at Menards she said loudly so all the customers behing me could hear “I’ll bet it is” very sarcastically like I was trying to cheat the store and told me that I couldn’t do it. I called the Walmart customer service number and they told me they could have helped with that yesterday and hung up on me. I have stopped price matching/shopping in Walmart in the past due to the rude treatment and then started again. The treatment this weekend and being hung up on without any resolution to my question about Walmart’s price match policy was the last straw. From now on I will always go to the store where the item is and buy it there and at the same time buy anything else I need. I don’t have time for the hassel and don’t deserve the rude treatment because I am trying to save my family money.
I just tried to match a piggly wiggly ad at my local wal-mart. I got the ad in my local paper. The Blue Bunny Half Gallon Ice Cream is on sale for 99 Cents each, limit 5. I got some last night with no problem. I went back today, and they said since the ad shows square containers, and wal-marts containers are oval, they refused to ad-match the item. I was enraged! REFUSED Over a container shape?! It was the same size and brand…. what does the container shape have to do with anything?! I felt insulted by their attitudes. The CSM even pulled out his cell phone to calculate how much I was supposidly trying to *steal* from walmart, and I snaped a picture of him holding his phone… AT THE REGISTER WHILE ON DUTY! Lets see what home-office has to say about that!
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